Last updated: 1 January 2026
Welcome to HoneStream (“we”, “us”, “our”). By accessing or using our IPTV subscription service at https://honestream.com (the “Service”), you agree to be bound by these Terms of Service. If you do not agree with them, please do not use the Service.
1. Service description
HoneStream provides a subscription-based IPTV streaming service delivering live television channels, video-on-demand content and electronic programme guide (EPG) data over the internet. Access is provided through the IBO Player application on a single authorised device per subscription.
2. Account registration
- You must provide accurate, complete and current information when ordering.
- You are responsible for keeping your login credentials confidential.
- You must be at least 18 years old, or the legal age of majority in the Netherlands or your country of residence, to hold a subscription.
- You are responsible for all activity carried out under your account.
- Notify us immediately at [email protected] if you suspect unauthorised use.
3. Subscription plans and payment
HoneStream offers subscription plans of 1, 3, 6 and 12 months, plus a discounted introductory 1-month plan for new customers. Current prices for all plans are published on our pricing page and shown again at checkout.
- All prices are displayed in euro, inclusive of applicable VAT.
- Subscriptions are activated immediately once payment is confirmed.
- Payments are processed through a secure gateway; HoneStream does not store payment card details.
- Subscriptions do not renew automatically unless expressly stated at checkout.
4. Refunds
All sales are final once an account has been activated. Because the Service grants immediate access to digital content, we are unable to issue refunds after credentials have been delivered and activated.
- A verified service outage exceeding 72 consecutive hours and attributable to our infrastructure may qualify for a pro-rata credit.
- A confirmed duplicate charge is refunded in full.
- Requests must be submitted to [email protected] within 7 days of the qualifying event.
Full detail is set out in our refund policy.
5. Acceptable use
You agree to use the Service solely for personal, non-commercial viewing. You must not:
- Share, resell, redistribute or sublicense your credentials to any third party.
- Broadcast, publicly display or re-stream content delivered through the Service.
- Attempt to circumvent access controls, DRM protections or authentication systems.
- Use automated tools, bots or scrapers against the Service.
- Use the Service in any manner that breaches applicable law in the Netherlands, in your country of residence or elsewhere.
- Access content in territories where such access is prohibited.
Breach of this section results in immediate termination without refund. If you wish to sell access legitimately, apply to our reseller programme instead.
6. Device limitation
Each subscription permits access from one (1) device at a time. Simultaneous streaming across multiple devices is not permitted. The Service is compatible exclusively with the IBO Player application; HoneStream does not provide support for third-party clients.
7. Service availability
HoneStream targets 99.9% uptime and has met it across recent seasons, but we do not warrant uninterrupted or error-free service. The Service may be temporarily unavailable owing to:
- Scheduled maintenance, announced in advance wherever possible
- Unplanned technical faults
- Disruption at third-party content providers
- Force majeure events
We are not liable for interruptions beyond our reasonable control.
8. Intellectual property
All content delivered through the Service — live channels, on-demand titles, broadcaster logos and EPG data — remains the property of its respective owners and licensors. HoneStream claims no ownership of third-party content. You receive a limited, non-exclusive, non-transferable licence to view content for personal use only.
The HoneStream name, logo and website design are our property and may not be used without written permission.
9. Privacy
Your use of the Service is also governed by our privacy policy, which is incorporated into these Terms by reference.
10. Termination
We may suspend or terminate your account without notice and without refund if you breach these Terms. You may cancel at any time by writing to [email protected]; access continues until the end of the paid period.
11. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HONESTREAM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 30 DAYS PRECEDING THE CLAIM.
13. Governing law
These Terms are governed by the laws of the Netherlands. Disputes shall be resolved exclusively before the competent courts of the Netherlands, without prejudice to any mandatory consumer protection rights you enjoy under the law of your EU country of residence.
14. Changes to these Terms
We may update these Terms at any time. Material changes will be published at https://honestream.com/terms.html with a revised “last updated” date. Continued use after publication constitutes acceptance.
15. Contact
Email: [email protected]
Website: https://honestream.com
Operations address: HoneStream Media Services, Keizersgracht 241, 1016 EA Amsterdam, the Netherlands