Frequently asked questions
Straight answers about activation, speed requirements, devices, billing and support — written by the people who actually run the service.
Payment confirmation triggers a message from our activation desk on WhatsApp, normally within one to three minutes. That message contains your username, password, portal URL and a short walkthrough for your device. Because everything travels over WhatsApp, nothing gets lost in a spam folder — just make sure the number you give at checkout is the one you actually use.
Picture quality follows your connection almost exactly. As a working guide: about 8 Mbps for standard definition, 10 Mbps for HD, and 25 Mbps or more for Ultra HD and 4K. Those numbers are per stream, so if other people in the house are streaming at the same time you need proportionally more headroom.
Consistency matters more than the number on your bill. A stable 30 Mbps fibre line will outperform a 200 Mbps connection that collapses every evening. If you are unsure, pick the quality tier you realistically want to watch and we will provision accordingly.
No. A VPN is not required anywhere in our coverage area — Germany, the Netherlands, Belgium, Austria, Ireland, Sweden and the rest of the EU included. Some subscribers still choose one for privacy, or because their ISP throttles sustained streaming traffic.
If you do intend to run a VPN, tell us before activation. Our authorisation layer ties your line to a device, and an unexpected exit node can trip that check. Given notice, we configure the line to accept your VPN and everything behaves normally.
HoneStream is delivered exclusively through IBO Player, which covers Samsung Tizen and LG webOS smart TVs, Android TV boxes and phones, Amazon Fire TV, Windows and macOS. We support one application deliberately: a single, well-understood client means our support desk can diagnose a problem in minutes instead of guessing at an unfamiliar configuration.
Our setup guide covers installation and playlist activation on each supported platform, step by step.
One. Each subscription authorises a single device at a time, and that is an engineering decision rather than an upsell: concentrating a line on one device is what lets us guarantee bitrate headroom during peak European kick-off windows.
If two people in the household need to watch different channels simultaneously, take a second subscription. There is no discount trick or hidden multi-screen tier — the published rates are the rates.
Major debit and credit cards, plus PayPal. Both run through an encrypted payment gateway with standard buyer protection, and we never see or store your full card number.
Subscriptions do not renew automatically. When your period ends it simply stops until you choose to extend, so there is no dormant charge sitting on your statement months later.
No. Adult channels are not carried and are not available as a paid add-on. The HoneStream catalogue is built around sport, film, series, documentary and international television for households, and that scope is not going to change.
Activation hands you the entire catalogue instantly, so from that moment a purchase is final. Two narrow exceptions survive: an infrastructure failure on our side that keeps you off the service for three unbroken days, settled as a proportional credit against your next period; and a payment taken twice by mistake, returned to you whole.
That is exactly the reason the €7.99 opening month exists — evaluate us for the price of a coffee rather than wagering a year. The mechanics are spelled out in the refund policy.
Our anti-freeze layer normally handles it before you notice: if an edge node degrades mid-broadcast, your session is migrated to a healthy node and the picture continues. Verified uptime across the last season was 99.9%, with a mean channel-zap time under 1.4 seconds.
When something does slip through, message the support desk on WhatsApp with the channel name and roughly the time. Typical first response is about two minutes, day or night.
The electronic programme guide runs seven days ahead on supported channels, and catch-up reaches seven days back. You can pause a live broadcast, rewind a contested decision, or start Thursday evening’s episode on Sunday afternoon. Availability varies by broadcaster — some rights holders restrict catch-up on live sport.
Yes. Message us on WhatsApp before your current period ends and we extend the same credentials — no new login, no reinstallation, no interruption. Subscribers who start on the introductory month and then move to a longer plan keep their existing line and settings entirely.
We do. It runs on a credit model — one credit equals one month of service — with a management panel, bouquet control and credits that never expire. Volume tiers start at 20 credits and scale to 240. The reseller page carries the full rate card and requirements.
Still stuck on something?
These twelve cover roughly nine out of ten pre-sales questions, but nobody has ever been penalised for asking a thirteenth. Message the support desk on WhatsApp or write to [email protected] and a technician will answer — typically inside two minutes on chat, within a few hours on WhatsApp.
If you already know what you need, the pricing page lays out the five durations side by side and checkout takes under a minute.
Answers are free. So is asking.
Start with the introductory month at €7.99 and judge the service on your own television rather than on our word.