Last updated: 1 January 2026
HoneStream (“we”, “us”, “our”) is committed to protecting your personal information. This policy explains what we collect, how we use it, and the rights you hold when you use the Service at https://honestream.com. It sits alongside our terms of service, which govern the subscription itself.
1. Information we collect
1.1 Information you provide directly
- Account information: name, email address and telephone or WhatsApp number.
- Payment information: billing details handled by our payment provider. We never store full card numbers.
- Support communications: messages you send to [email protected] or through the channels listed on our contact page.
1.2 Information collected automatically
- Usage data: pages visited, features used, session duration and subscription status.
- Device information: device type, operating system and IBO Player version.
- IP address: used for region detection, fraud prevention and stream delivery.
- Cookies: session cookies for authentication and analytics cookies for service improvement (see section 6).
1.3 Information we do not collect
We do not collect government identification numbers, biometric data, or financial account details beyond what the payment processor requires.
2. How we use your information
- Deliver the Service: activate and manage your subscription, authorise your device and stream content.
- Process payments: complete transactions and issue receipts.
- Provide support: answer questions, troubleshoot faults and resolve disputes.
- Improve the Service: analyse usage patterns to strengthen performance and the channel catalogue.
- Send service communications: activation confirmations, expiry reminders and important notices relating to the plan you chose at checkout. We do not send unsolicited marketing.
- Prevent fraud: detect and block unauthorised credential sharing.
- Comply with legal obligations in the Netherlands and the wider European Union.
We do not sell, rent or trade your personal data to third parties for marketing purposes.
3. Legal basis for processing
Under the EU General Data Protection Regulation and the implementing law of the Netherlands, our legal bases are:
- Contract performance: processing necessary to deliver your subscription.
- Legitimate interests: fraud prevention, service security and aggregate analytics.
- Legal obligation: compliance with applicable law.
- Consent: where we explicitly ask for it, such as optional communications.
4. Data sharing
- Payment processors, to complete transactions securely under their own privacy policies.
- Infrastructure providers, hosting and CDN partners acting on our instructions under data processing agreements.
- Legal authorities, where required by law or court order, or to protect the rights and safety of HoneStream and its users.
All processors are contractually prohibited from using your data for their own marketing.
5. Data retention
| Data type | Retention period |
|---|---|
| Account data | Duration of subscription plus 90 days |
| Payment records | 7 years (tax and accounting law) |
| Support tickets | 2 years from resolution |
| Usage and log data | 90 days, rolling |
After the retention period, data is permanently deleted or irreversibly anonymised.
6. Cookies
- Essential cookies support login sessions and site functionality. These cannot be disabled.
- Analytics cookies help us understand how visitors navigate honestream.com. You may refuse them through your browser settings.
We do not use advertising or third-party behavioural tracking cookies.
7. Your rights
Under the GDPR you may:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data, subject to legal retention obligations
- Restrict or object to particular processing activities
- Port your data in a structured, machine-readable format
- Withdraw consent at any time where processing relies on it
- Lodge a complaint with your national supervisory authority — in the Netherlands, the Autoriteit Persoonsgegevens
To exercise any of these rights, write to [email protected] or use the form on our contact page. We respond within 30 days.
8. Data security
- TLS encryption for all data in transit
- Encrypted storage for sensitive account information
- Role-based access controls limiting who can view personal data
- Regular security reviews of our infrastructure
No system is perfectly secure. Where a breach is likely to affect your rights, we will notify you and the competent supervisory authority within the statutory deadline.
9. Children's privacy
The Service is not directed at children under 16, the age of digital consent in the Netherlands. We do not knowingly collect personal data from minors. If you believe a child has given us data, contact [email protected] and we will delete it promptly.
10. International transfers
Your data is processed within the European Economic Area wherever possible. Where a transfer outside the EEA is unavoidable, we rely on European Commission standard contractual clauses or an adequacy decision.
11. Changes to this policy
Updates are published at https://honestream.com/privacy.html with a revised date. For material changes we notify subscribers on WhatsApp or a prominent site notice. Everyday questions about devices, activation and billing data are answered on the FAQ page.
12. Contact
Email: [email protected]
Website: https://honestream.com
Operations address: HoneStream Media Services, Keizersgracht 241, 1016 EA Amsterdam, the Netherlands