Contact HoneStream
We would rather hear from you. Every message reaches a technician, not a call centre script — around the clock, holidays included.
What to include so we can help quickly
Support tickets get resolved fastest when the first message carries enough detail to skip a round trip. If you are reporting a problem, tell us:
- The device you are using — Samsung TV, Fire TV Stick, Android box, laptop
- The exact channel or title affected, and roughly when it happened
- Whether the problem is on every channel or only one
- Your approximate connection speed, if you know it
Pre-sales questions need none of that — just ask. We are happy to tell you before you pay whether your connection and television are a good fit.
Not yet a subscriber? Most pre-sales answers are already on the FAQ page, and the pricing page compares all five durations side by side.
Send a message
We answer every message. Chat replies land in about two minutes; email within a few hours.
Where we are registered
HoneStream Media Services operates from Amsterdam, alongside the transit capacity that carries most of our European traffic.
HoneStream Media ServicesKeizersgracht 241
1016 EA Amsterdam
Netherlands
Please note this is an operations address, not a walk-in shop — subscriptions are provisioned entirely online, and checkout takes under a minute.
Copyright and legal notices
Rights holders should send takedown notices to [email protected] with the subject line described in our DMCA policy. Valid notices are acknowledged within five business days.